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Returns
All returns must be approved by Matea Prela.
Returns must be received by Prela within 15 days of purchase for United Kingdom customers and 30 days of purchase for international customers.
All pre-order dresses are eligible for refunds 15 days from the date the item was sent as apposed to purchased.
To be eligible for a return, your item must be unused and in the same condition that you received it.
Please email returns@prelalondon.com for returns information.